Terms and conditions

1) In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to this terms and conditions agreement: “client”, “users”, “you” and “your” refers to you, the person accessing this website and accepting the company’s terms and conditions. “terms” refers to terms and conditions. “The company”, “ourselves”, “we” and “us”, refers to Naidu Hall family store. “party”, “parties”, or “us”, refers to both the client and ourselves, or either the client or ourselves. “website” or “site” refers to www.naiduhall.co.in. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

This agreement contains the complete terms that apply to you in registering, buying and all other activities you will make in our website. By using or shopping from this website, you agree to be bound by its terms of use and shall comply thereof. This agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the site, the content and computer programs provided by or through the site, and the subject matter of this agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to you. Agreement posted on the site reflects the latest agreement and you should carefully review the same before you use our site.

2) Use of the site & prohibitions

By placing an order through our site, you warrant that:

  • You are at least 18 years or older.
  • You are legally capable of entering into binding contracts.
  • You are responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account.
  • You must not transmit any worms or viruses or any code of a destructive nature.

3) Personal identification information

We may collect personal identification information from users in a variety of ways including, but not limited to, when users visit our site, register on the site, place an order, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

4) Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Site, such as the operating system and the internet service providers utilised and other similar information.

5) How we use collected information

The company collects and uses user’s personal information for the following purposes:

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer content, promotion, survey or other site feature: To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: The email address users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our site.

6) Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all client records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.

7) Disclaimer / exclusions and limitations

  • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the company’s literature.
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes without limitation, direct loss, loss of business or profits whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this company of the possibility of such potential loss, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The information on this website is provided on an “as is” basis. To the fullest extent permitted by law in this Company.
  • The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

8) Price and Payment

  • The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
  • These prices include VAT but exclude delivery costs, which will be added to the total amount due as indicated at the relevant stage of the check-out process on our site.
  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have posted a dispatch confirmation on the ‘my account’ page of our site.
  • Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.
  • We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
  • We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have posted a dispatch confirmation on the [‘your account’] page of our site, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
  • Payment for all products must be by credit card or debit card or net-banking or you pay cash on delivery. We accept payment by most credit and debit cards, but please refer to the list of accepted credit cards, debit cards and net-banking providers indicated in the payment policy or at the relevant stage of the check-out process on our site. Cash on delivery is available but only to limited serviceable pin codes. We are continuously expanding our serviceable areas, please check all available delivery options for your pin code at the product details page. Payments are accepted only in Indian Rupees (INR). All goods remain the property of the company until paid for in full.

9) Cancellation policy

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled but you shall be eligible to return the product as per the return policy. You will not have any right to cancel an order for the supply of any products that have been personalised, customised or otherwise modified at your request. In case if the customised product is damaged while shipping or is not as per the order agreement, you shall be eligible to return the product as per the return policy order cancellation can be done by notifying us, in person, via email, through customer care call or live chat with the customer support.

10) Availability

We currently ship products only within India. Your order will be fulfilled by the delivery date set out in the dispatch confirmation. Delivery normally takes place within five working days of confirmation of dispatch, [subject to the performance of the courier] but please allow 10 days for delivery. Occasionally a delivery date may be postponed. This may occur for various reasons for example material shortages, import delays or higher than anticipated demand for a product. We will keep you informed if a postponement is necessary and discuss revised timescales with you. We are not liable for any charges you may incur due to delayed or cancelled deliveries.

Occasionally we may not be able to accept an order. This may occur for various reasons for example material shortages, import delays or higher than anticipated demand for a product. We will keep you informed about the order rejection and discuss refund procedure with you. We are not liable for any charges you may incur due to cancelled deliveries. The company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

11) Log files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

12) Web browser cookies

Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

13) Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

14) Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

15) Copyright notice

A copyright and other relevant intellectual property right exists on all text relating to the company’s services and the full content of this website. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the company.

16) Acknowledgement of rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the intellectual property rights, in and to the site, and that you will not acquire any right, title, or interest in or to the Program except as expressly set forth in this agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.

17) Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our contact us link on our website or via company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. Company trading details are as follows,

TIN Number: 33581521945,
CST Number: 786267/25-6-2001,
Office address: No.56,
Pondy Bazaar,
T. Nagar,
Chennai-600 017.

18) Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

19) Waiver

Failure of either party to insist upon strict performance of any provision of this or any agreement or the failure of either Party to exercise any right or remedy to which, he or they are entitled here under shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both parties.

20) Fraud

Fraudulent activities are highly monitored in our site and if fraud is detected we shall resort all remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.

21) Notification of changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. We encourage users to frequently check this page for any changes to stay informed about the modifications. You acknowledge and agree that it is your responsibility to review these conditions periodically and become aware of modifications.These terms and conditions form part of the agreement between the client and us. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the disclaimer notice and the full terms and conditions contained herein. Your statutory consumer rights are unaffected.

22) Miscellaneous

This agreement shall be governed by and construed in accordance with the substantive laws of India, without any reference to conflict-of-laws principles. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of India, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence.The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein. Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this agreement, without liability to us. However, we may assign this agreement to any person at any time without notice. In the event that any provision of these terms and conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these terms and conditions shall remain valid and enforceable according to its terms.

Returns and Replacement Frequently Asked Question 

Our return policy is designed to be hassle-free for all eligible products. The product should be in its original packaging with all tags intact, and it should not have been used, washed, soiled, or damaged in any way. For hygiene purposes, we do not accept returns on panties, shapewear and hosiery products under any circumstances, unless there is a product damage. In such cases, we request customers to provide an unpacking video to support damage claims.

To initiate a return or replacement, please contact our customer support team for assistance during business hours on business days. Returns or replacements must be initiated within 15 daysfrom the date of delivery. Requests made after this period may not be accommodated.

Our customer care executives are available to help you from 9:30 AM to 6:30 PM, Monday to Saturday. Please note that we are closed on the 2nd and 4th Saturdays, all Sundays, and government holidays.

 We sincerely apologize for any inconvenience caused. If you receive a defective product, the wrong product, or the wrong size, please contact our customer support team within 48 hours of receiving the product. To validate that the damage occurred during our dispatch and not by the customer, please provide an unpacking video or any supportive evidence. We will arrange for the correct product to be sent to you or initiate a replacement or refund as per your preference.

Yes, you can cancel your order by contacting our customer support team with your order details. If the order is cancelled before we ship the products, we will provide a full refund. However, if the product has already been shipped and you request a cancellation, we will deduct a nominal charge of Rs 49 for shipment. The balance will be refunded once the returned product is received and inspected.   

Refunds are typically processed within 7-10 business days. However, the actual time may vary depending on your payment method and bank processing times. If your refund is not reflected in your account after 10 business days, please contact our customer support team for assistance.  

For hygiene reasons, certain items such as panties, shapewear, and hosiery cannot be returned unless there is a manufacturing defect. In such cases, we request customers to provide an unpacking video to support damage claims. For other products, you can return items that have been tried on for a fit test, but they should not have been used beyond trying, washed, elongated or damaged. All original tags and packaging must be intact. 

Yes, we understand that sometimes only a part of the order may need to be returned or replaced. Our customer support team will assist you accordingly. We offer a one-time replacement for eligible products. However, we do not encourage returns or replacements more than once as it may create billing errors and incur additional costs for us. If you encounter any issues after the replacement, please contact our customer support team for further assistance. 

If you mistakenly return the wrong product during a replacement, the process will involve four shipping charges: sending the wrong product back to you, picking up the correct product, sending the replacement, and the initial shipping cost to us. To avoid incurring these charges, please double-check that you are returning the correct item when the returns are initiated from our side. This includes ensuring the correct item is handed over to the pickup partner. This ensures a smooth and cost-effective return process for both parties involved. Based on complexities, we may charge or deduct shipment costs involved in special cases. 

One-day hyperlocal delivery is not automated and is exclusively available within Chennai. To request this service, please call our customer support during working hours on working days. The feasibility of arranging a local delivery through Dunzo or Swiggy will be determined based on availability and feasibility. The cost of hyperlocal delivery is borne by the customer and will be confirmed by our customer support team.

No, online orders cannot be returned or exchanged at our offline stores. All returns or exchanges must be processed online by contacting our customer care executives.

We do accept returns and replacements for international shipments. However, customers are responsible for any return and replacement shipping costs incurred. Additionally, the forward shipping charges are non-refundable.

You can contact our customer support team via email, phone, or live chat. Our contact details are available on the Contact Us page. Yes, gift items can be returned. Please provide the order number or the email address used to place the order when initiating the return.

Shipping Disputes and Solutions

You can track your order using the tracking number provided in your shipment confirmation email. If you need further assistance, please contact our customer care team with your order number and tracking information.

Shipping times can vary due to factors such as weather, customs, and peak periods. Please check your tracking information for updates. If the delay extends beyond the expected delivery time, contact our customer care team with your tracking number for assistance.

Please check with neighbours, building management, or your local post office first. If you still cannot locate the package, contact our customer care team. Be prepared to provide your order number, tracking information, and any notifications you received.

Tracking information can take 24-48 hours to update. If the tracking number is still not working after this period, please reach out to our customer care team with your order number and tracking number for further assistance.

Please contact our customer care team with your order number and a photo of the item received. We will verify the mistake and arrange for the correct item to be shipped to you promptly.

Please take clear photos of the damaged package and item, and send them to our customer care team along with your order number. We will assess the situation and arrange a replacement or refund.

To verify your order confirmation and confirm if the item was included, please review your order details. If the item was indeed part of your order but is missing, kindly contact our customer care team immediately. Provide them with your order number along with a video of unboxing the product and a photo of the received items. We will thoroughly investigate the matter and work to resolve the issue promptly.

If your order hasn’t shipped yet, our customer care team can update the address for you. Contact us as soon as possible with your order number and the correct address.

If your order has not yet shipped, our customer care team can assist you in canceling it. However, once the order has been shipped, we are unable to cancel it. Upon receiving the product, please contact us immediately with your order number to initiate the return process for a refund, particularly if you encounter fit issues or have any other valid reasons for the return.

This can occur due to incorrect address or delivery issues. Please contact our customer care team with your order number to verify your address and arrange for reshipment.

If the return is due to an error on our part (wrong item, damaged goods), we will cover the return shipping cost. For other returns, please contact customer care for details. Be sure to include your order number and reason for return when contacting us.

Visit our Returns page for detailed instructions. Ensure the item is in its original condition with tags intact. Contact our customer care team for a return authorization and shipping label, and include your order number in all communications.

Once we receive and inspect your return, refunds are processed within 5-7 business days. You will receive an email confirmation when the refund is completed. For more information, contact customer care with your order number and return tracking number.

We do offer exchanges for different sizes or colors of the same item, subject to availability. Please note that we can accommodate such exchanges only once, as multiple changes would incur additional shipping costs. To initiate an exchange, kindly reach out to our customer care team. Please provide your order number along with the details of the item you wish to exchange. They will assist you accordingly.

Please contact our customer care team with your order number, a detailed description of the fault, and photos of the faulty item. We will verify the issue and arrange a replacement or refund.

If your package is confirmed lost by the carrier, we will resend your order at no additional cost or issue a refund as per your preference. Contact our customer care team with your order number and tracking information for assistance.

We cannot guarantee a fast shipment; however, if your order hasn't been shipped yet, please contact our customer care team to inquire about the possibility of expediting the shipment. They will guide you through any available options and provide the necessary details. Please note that additional fees may apply. Ensure you provide your order number when making the request.

Sale items cannot be returned or exchanged for other products due to their discounted nature. However, if there are any special conditions you would like us to consider, please reach out to our customer care team with your order number. They will assist you accordingly.

As soon as the return is initiated you will get an email within 24-48 hours with the tracking number for your return shipping method. For further assistance, contact our customer care team with your order number and return tracking number.

Yes, you can. reach out to our customer care team with the order numbers of all items being returned. Please include the return slips from each order in the package to ensure proper processing.