Thank you for your interest. We are committed to providing you delight in terms of the quality of our product and service.
We urge you to study our size charts before purchase, so as to ensure perfect fit.
We understand that occasionally, the product you order and is delivered to you ends up as not being a perfect fit. Our commitment remains to ensure your complete satisfaction and hence in most cases, we would accept returns and provide replacements. We’ll be happy to help you with the process.
- Applicability of Policy
1.1. By agreeing to use the VNH platform and/ or ordering a product(s) on the platform, you accept the terms mentioned in this policy. In case you do not agree to the terms mentioned in this policy, it is advisable not to transact on the VNH platform.
1.2. Kindly note that the terms of policy might be changed/updated by us from time to time and hence we would request you check the policy to ensure you understand the terms and conditions that apply at that time.
- Terms for Return
2.1. You can raise the product return request within 15 days of delivery. Returns are generally accepted in the case of Brassieres and Petticoat. Panties, Infant Products and Masks cannot be returned. Return will be accepted only if it satisfies the below compulsory conditions:
- The product(s) has not been used, washed, faded, soiled or has stains.
- The product is not altered, damaged and is in saleable condition.
- In any case, only one replacement shall be accepted/provided.
- During the sale period, any purchases made are considered final and cannot be returned or replaced.
- The MRP tag/brand tag is intact, not damaged or discarded.
2.2. We reserve the right to reject the return request for a product if it does not satisfy the aforementioned conditions.
- Shipping back to us
To provide you the best return and delivery experience, we have tied up with professional logistics partners.
- In quite a few areas, we arrange for Pickup of the Return products.
- But in few cases, where the pin code of your location is not within our pickup coverage, we request you to self-ship the product properly packed to our Returns Desk.
- Please remember to include the Order/Invoice number. The Returned Shipping Address is mentioned at the end of the policy. We will send you a confirmation as soon as we receive the shipment in our warehouse.
Return shipping Address:
All you have to do is to send the product along with the invoice to -
Naidu Hall Warehouse
Door No.129, 14th Street,
- All payments made by you towards properly returned products will be refunded as per the returns policy & returns process.
- Please note that for the refunds where the payment has been made by cards may take up to 15 business days for your bank to complete, depending on their processing time.
- If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges.
Our team will be available to help with any related issues. You can choose to call us – Monday to Friday between 11:00 am to 6:00 pm. You can also email your queries to us.