Thank you for your interest. We are committed to providing you delight in terms of the quality of our product and service.

We urge you to study our size charts before purchase, so as to ensure perfect fit.

We understand that occasionally, the product you order and is delivered to you ends up as not being a perfect fit. Our commitment remains to ensure your complete satisfaction and hence in most cases, we would accept returns and provide replacements. We’ll be happy to help you with the process.

  1. Applicability of Policy

1.1. By agreeing to use the VNH platform and/ or ordering a product(s) on the platform, you accept the terms mentioned in this policy. In case you do not agree to the terms mentioned in this policy, it is advisable not to transact on the VNH platform.

1.2. Kindly note that the terms of policy might be changed/updated by us from time to time and hence we would request you check the policy to ensure you understand the terms and conditions that apply at that time.

  1. Terms for Return

2.1. You can raise the product return request within 15 days of delivery. Returns are generally accepted in the case of Brassieres and Petticoat. Panties, Infant Products and Masks cannot be returned. Return will be accepted only if it satisfies the below compulsory conditions:

  • The product(s) has not been used, washed, faded, soiled or has stains.
  • The product is not altered, damaged and is in saleable condition.
  • In any case, only one replacement shall be accepted/provided.
  • During the sale period, any purchases made are considered final and cannot be returned or replaced.
  • Accessories & Infant products are ineligible for return or replacement.
  • Returns or replacements cannot be accommodated due to concerns regarding product colors.
  • The MRP tag/brand tag is intact, not damaged or discarded.

2.2. We reserve the right to reject the return request for a product if it does not satisfy the aforementioned conditions.

  1. Shipping back to us

To provide you the best return and delivery experience, we have tied up with professional logistics partners.

  • In quite a few areas, we arrange for Pickup of the Return products.
  • But in few cases, where the pin code of your location is not within our pickup coverage, we request you to self-ship the product properly packed to our Returns Desk.
  • Please remember to include the Order/Invoice number. The Returned Shipping Address is mentioned at the end of the policy. We will send you a confirmation as soon as we receive the shipment in our warehouse.

Return shipping Address:

All you have to do is to send the product along with the invoice to -

Naidu Hall Warehouse

Door No.129, 14th Street,

Chowdhry Nagar,

Valasaravakkam,

Chennai 600087.

  1. Refund Policy
    • All payments made by you towards properly returned products will be refunded as per the returns policy & returns process.
    • Please note that for the refunds where the payment has been made by cards may take up to 15 business days for your bank to complete, depending on their processing time.
    • If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges.
  2. Support

Our team will be available to help with any related issues. You can choose to call us – Monday to Friday between 11:00 am to 6:00 pm. You can also email your queries to us.

Phone: +18001022151

Email: customercare@naiduhall.net.in

Returns and Replacement Frequently Asked Question 

Our return policy is designed to be hassle-free for all eligible products. The product should be in its original packaging with all tags intact, and it should not have been used, washed, soiled, or damaged in any way. For hygiene purposes, we do not accept returns on panties, shapewear and hosiery products under any circumstances, unless there is a product damage. In such cases, we request customers to provide an unpacking video to support damage claims.

To initiate a return or replacement, please contact our customer support team for assistance during business hours on business days. Returns or replacements must be initiated within 15 daysfrom the date of delivery. Requests made after this period may not be accommodated.

Our customer care executives are available to help you from 9:30 AM to 6:30 PM, Monday to Saturday. Please note that we are closed on the 2nd and 4th Saturdays, all Sundays, and government holidays.

 We sincerely apologize for any inconvenience caused. If you receive a defective product, the wrong product, or the wrong size, please contact our customer support team within 48 hours of receiving the product. To validate that the damage occurred during our dispatch and not by the customer, please provide an unpacking video or any supportive evidence. We will arrange for the correct product to be sent to you or initiate a replacement or refund as per your preference.

Yes, you can cancel your order by contacting our customer support team with your order details. If the order is cancelled before we ship the products, we will provide a full refund. However, if the product has already been shipped and you request a cancellation, we will deduct a nominal charge of Rs 49 for shipment. The balance will be refunded once the returned product is received and inspected.   

Refunds are typically processed within 7-10 business days. However, the actual time may vary depending on your payment method and bank processing times. If your refund is not reflected in your account after 10 business days, please contact our customer support team for assistance.  

For hygiene reasons, certain items such as panties, shapewear, and hosiery cannot be returned unless there is a manufacturing defect. In such cases, we request customers to provide an unpacking video to support damage claims. For other products, you can return items that have been tried on for a fit test, but they should not have been used beyond trying, washed, elongated or damaged. All original tags and packaging must be intact. 

Yes, we understand that sometimes only a part of the order may need to be returned or replaced. Our customer support team will assist you accordingly. We offer a one-time replacement for eligible products. However, we do not encourage returns or replacements more than once as it may create billing errors and incur additional costs for us. If you encounter any issues after the replacement, please contact our customer support team for further assistance. 

If you mistakenly return the wrong product during a replacement, the process will involve four shipping charges: sending the wrong product back to you, picking up the correct product, sending the replacement, and the initial shipping cost to us. To avoid incurring these charges, please double-check that you are returning the correct item when the returns are initiated from our side. This includes ensuring the correct item is handed over to the pickup partner. This ensures a smooth and cost-effective return process for both parties involved. Based on complexities, we may charge or deduct shipment costs involved in special cases. 

One-day hyperlocal delivery is not automated and is exclusively available within Chennai. To request this service, please call our customer support during working hours on working days. The feasibility of arranging a local delivery through Dunzo or Swiggy will be determined based on availability and feasibility. The cost of hyperlocal delivery is borne by the customer and will be confirmed by our customer support team.

No, online orders cannot be returned or exchanged at our offline stores. All returns or exchanges must be processed online by contacting our customer care executives.

We do accept returns and replacements for international shipments. However, customers are responsible for any return and replacement shipping costs incurred. Additionally, the forward shipping charges are non-refundable.

You can contact our customer support team via email, phone, or live chat. Our contact details are available on the Contact Us page. Yes, gift items can be returned. Please provide the order number or the email address used to place the order when initiating the return.

Shipping Disputes and Solutions

You can track your order using the tracking number provided in your shipment confirmation email. If you need further assistance, please contact our customer care team with your order number and tracking information.

Shipping times can vary due to factors such as weather, customs, and peak periods. Please check your tracking information for updates. If the delay extends beyond the expected delivery time, contact our customer care team with your tracking number for assistance.

Please check with neighbours, building management, or your local post office first. If you still cannot locate the package, contact our customer care team. Be prepared to provide your order number, tracking information, and any notifications you received.

Tracking information can take 24-48 hours to update. If the tracking number is still not working after this period, please reach out to our customer care team with your order number and tracking number for further assistance.

Please contact our customer care team with your order number and a photo of the item received. We will verify the mistake and arrange for the correct item to be shipped to you promptly.

Please take clear photos of the damaged package and item, and send them to our customer care team along with your order number. We will assess the situation and arrange a replacement or refund.

To verify your order confirmation and confirm if the item was included, please review your order details. If the item was indeed part of your order but is missing, kindly contact our customer care team immediately. Provide them with your order number along with a video of unboxing the product and a photo of the received items. We will thoroughly investigate the matter and work to resolve the issue promptly.

If your order hasn’t shipped yet, our customer care team can update the address for you. Contact us as soon as possible with your order number and the correct address.

If your order has not yet shipped, our customer care team can assist you in canceling it. However, once the order has been shipped, we are unable to cancel it. Upon receiving the product, please contact us immediately with your order number to initiate the return process for a refund, particularly if you encounter fit issues or have any other valid reasons for the return.

This can occur due to incorrect address or delivery issues. Please contact our customer care team with your order number to verify your address and arrange for reshipment.

If the return is due to an error on our part (wrong item, damaged goods), we will cover the return shipping cost. For other returns, please contact customer care for details. Be sure to include your order number and reason for return when contacting us.

Visit our Returns page for detailed instructions. Ensure the item is in its original condition with tags intact. Contact our customer care team for a return authorization and shipping label, and include your order number in all communications.

Once we receive and inspect your return, refunds are processed within 5-7 business days. You will receive an email confirmation when the refund is completed. For more information, contact customer care with your order number and return tracking number.

We do offer exchanges for different sizes or colors of the same item, subject to availability. Please note that we can accommodate such exchanges only once, as multiple changes would incur additional shipping costs. To initiate an exchange, kindly reach out to our customer care team. Please provide your order number along with the details of the item you wish to exchange. They will assist you accordingly.

Please contact our customer care team with your order number, a detailed description of the fault, and photos of the faulty item. We will verify the issue and arrange a replacement or refund.

If your package is confirmed lost by the carrier, we will resend your order at no additional cost or issue a refund as per your preference. Contact our customer care team with your order number and tracking information for assistance.

We cannot guarantee a fast shipment; however, if your order hasn't been shipped yet, please contact our customer care team to inquire about the possibility of expediting the shipment. They will guide you through any available options and provide the necessary details. Please note that additional fees may apply. Ensure you provide your order number when making the request.

Sale items cannot be returned or exchanged for other products due to their discounted nature. However, if there are any special conditions you would like us to consider, please reach out to our customer care team with your order number. They will assist you accordingly.

As soon as the return is initiated you will get an email within 24-48 hours with the tracking number for your return shipping method. For further assistance, contact our customer care team with your order number and return tracking number.

Yes, you can. reach out to our customer care team with the order numbers of all items being returned. Please include the return slips from each order in the package to ensure proper processing.