VNH NAIDU HALL DELIVERY GUIDE

Safe, Secure and Timely Delivery

From careful packing to secure doorstep delivery, we take every step to help your VNH Naidu Hall order reach you safely. Please follow these simple delivery guidelines for a smooth and protected shopping experience.

Track Your Order Contact Customer Care
Securely Packed
Trusted Delivery Partners
OTP-Protected Delivery
Delivery Across India

Delivery at a Glance

Order Processing

Orders are generally dispatched within 5 working days. During sales, holidays or unusually high demand, dispatch may take up to 7 working days.

Estimated Delivery

Delivery generally takes 3–5 working days for major cities and 5–15 working days for other serviceable locations after dispatch.

Tracking Updates

Tracking information is shared through your registered mobile number or email once dispatched. It may take 24–48 hours to show the first update.

Customer Support

Keep your order number and registered contact details ready when you reach out to our support team.

Delivery dates are estimates and may vary due to location, courier operations, weather, public holidays, peak sale periods or other circumstances beyond our reasonable control.

Your Delivery Journey

Order Confirmed

The order is received and verified.

Carefully Packed

Items are checked, invoiced and packed securely.

Shipped and Tracked

The shipment is handed to the delivery partner and tracking details are shared.

OTP-Secured Delivery

You verify the parcel and share the OTP only while personally receiving it.

Protect Your Parcel: Share the OTP Only After Receiving It

Your delivery OTP confirms that the parcel has been physically handed over to you. Please share it with the delivery partner only when you or an authorised person is present and has received the parcel in hand.

DO

  • Be available at the delivery address when the shipment is out for delivery.
  • Check that the parcel belongs to you before sharing the OTP.
  • Confirm that the package is physically in your possession.
  • Ask an authorised family member to receive it if you are unavailable.
  • Report unusual delivery behaviour immediately.

DO NOT

  • Do not share the OTP over a phone call before receiving the parcel.
  • Do not share the OTP when asking the courier to leave the parcel at the gate, doorstep, reception, security desk, neighbour's house or any unattended location.
  • Do not send the OTP by SMS or WhatsApp unless the parcel is being personally handed over at that moment.
  • Do not accept a visibly opened, severely damaged or tampered package.
  • Do not treat an "out for delivery" message as confirmation that the parcel has been delivered.
Important: Once an OTP is shared, the courier system may record the shipment as successfully delivered. If a parcel is left unattended at the customer's request and the OTP is shared without receiving it personally, investigating a later missing-parcel claim may become difficult. For your protection, always receive the parcel physically before sharing the OTP.

Before Placing Your Order

Please check the following carefully at checkout, as your shipping label and delivery route are created directly from this information.

  • Full recipient name
  • Complete house or flat number
  • Street and landmark
  • City, state and PIN code
  • Registered mobile number
  • Email address
  • Delivery serviceability at your location

Address and mobile-number changes may not be possible after dispatch because of courier and security restrictions. If an order has not yet been dispatched, please contact Customer Care immediately — changes are subject to operational feasibility and cannot be guaranteed.

Delivery Attempts and Your Availability

  • Courier partners may call your registered mobile number during delivery — please keep it reachable.
  • We are unable to guarantee that a delivery agent's personal telephone number will be shared with you.
  • Delivery partners attempt delivery according to their own operating process.
  • Please do not share an OTP merely to prevent a delivery attempt from being marked unsuccessful.
  • If you are unavailable, request another delivery attempt through the available courier or tracking options where possible.
  • Repeated unavailability, refusal, an incorrect address or an unreachable number may cause the shipment to be returned to us.

Return to Origin (RTO)

  • Incorrect or incomplete address
  • Invalid PIN code
  • Incorrect or unreachable mobile number
  • Customer unavailable during delivery attempts
  • Customer refused the shipment
  • OTP could not be completed
  • Entry restrictions at the delivery location
  • Courier serviceability or operational issues

Once an RTO parcel reaches our warehouse, it is inspected. Eligible orders can be considered for reshipment after verification.

A ₹99 reshipping charge applies when the parcel is returned due to an incorrect address, incorrect contact information, customer unavailability or refusal. Refunds are not offered for customer-caused RTO orders — reshipment is arranged once the applicable charge is paid and delivery details are reconfirmed.

Tracking Says "Delivered," but You Cannot Find the Parcel?

Please take these steps immediately:

  1. Check whether an authorised family member received it.
  2. Check with the building reception or security desk.
  3. Check with neighbours, only if they were authorised to receive it.
  4. Review calls, SMS messages and tracking notifications.
  5. Confirm whether an OTP was shared with the delivery partner.
  6. Contact VNH Naidu Hall Customer Care immediately if the parcel is still missing.

Please have the following ready:

  • Order number
  • Tracking or AWB number
  • Registered mobile number
  • Date and approximate time of the delivery update
  • Screenshot of the delivered status
  • Details of any call or OTP interaction with the delivery partner

Please report a delivery discrepancy as soon as you notice it. Prompt reporting gives us the best opportunity to raise the issue with the courier partner and review the available delivery records. Every case is investigated with the courier partner, and resolved based on the findings and available delivery evidence.

Damaged, Open or Tampered Parcel

  • Inspect the external package before accepting it.
  • Refuse delivery if the parcel appears opened, resealed, severely damaged, wet or tampered with.
  • Do not share the delivery OTP for a parcel being refused.
  • Take clear photographs or a short video when it is safe to do so.
  • Contact Customer Care immediately with your order number and evidence.

If the external package looks normal but the product inside is damaged, wrong or incomplete, please follow the unboxing-evidence procedure below.

Record an Unboxing Video for Your Protection

We strongly recommend recording a clear, continuous unboxing video from before opening the sealed parcel until all products and labels are visible.

The video should clearly show:

  • The sealed outer package
  • Shipping label and order details
  • All sides of the package
  • The complete opening process, without cuts
  • Every product received
  • Product tags, size labels and condition
  • Any damage, shortage or incorrect item

Claims relating to damaged products, wrong products, missing items or shortages should be reported within 24–48 hours of delivery, along with the opening video, photographs and order details. This evidence helps us verify the packing and delivery journey fairly and process valid cases faster.

Missing Item, Wrong Item or Wrong Size Received

  • Check whether the order was shipped in more than one parcel.
  • Review the shipment notification and invoice.
  • Keep all products, tags and packaging safely.
  • Do not use, wash or remove tags from the affected product.
  • Contact Customer Care within 24–48 hours.
  • Share the order number, unboxing video and clear photographs.

Our team will verify warehouse and shipment records before confirming the appropriate resolution.

Split Shipments

Orders containing multiple products may be shipped in separate parcels, because items may be fulfilled from different facilities or become ready at different times.

You may receive:

  • Separate tracking numbers
  • Parcels on different dates
  • Separate invoices, where applicable

A partially received order should not automatically be treated as a missing-item case. Please first check all shipment notifications, then contact Customer Care if clarification is required.

Tracking Issues and Delayed Shipments

Tracking may take 24–48 hours to update after dispatch. Delays can occur due to weather, transport disruption, public holidays, local restrictions, peak sale periods, courier capacity, remote serviceability or unforeseen operational conditions. Please contact us with your order number and AWB if tracking remains unchanged beyond a reasonable period; we do not guarantee a specific delivery date unless officially confirmed.

Tracking can take 24–48 hours to refresh after dispatch or after a courier scan. If it stays unchanged beyond this window, please contact Customer Care with your order number and AWB number.

Transit delays can happen due to weather, courier capacity, holidays or operational conditions beyond our control. We will keep you informed as tracking updates come in; please reach out if delivery is significantly overdue.

If a delivery attempt was recorded but you were not contacted, please share your order number and the approximate time with Customer Care so the matter can be raised with the courier partner.

This can occasionally happen due to courier routing. Please contact Customer Care with your AWB number so we can follow up with the courier partner directly.

Delivery dates shown at checkout or in tracking are estimates. Courier operations, location and demand can shift the date; check tracking for the latest update or contact us for clarification.

Courier partners may attempt a call before delivery, but this is not guaranteed for every shipment. Please keep your registered number reachable and check tracking regularly during the expected delivery window.

Courier serviceability can change after an order is placed. If this happens, we will inform you and try an alternate courier where reasonably possible; otherwise the order will be handled as per the applicable payment and cancellation terms.

This can happen during high-volume periods or due to local disruptions. If there is no movement for an extended period, please share your order number and AWB with Customer Care so we can escalate it with the courier partner.

Delivery Serviceability

  • Delivery is available to most serviceable PIN codes across India.
  • Serviceability is determined by our courier partners and may change from time to time.
  • We may try an alternate courier where reasonably possible.
  • If a location cannot be serviced, we will inform you and the order will be handled as per the applicable payment and cancellation policy.
  • Delivery-agent contact numbers are not guaranteed to be shared.
  • Courier routes and delivery timelines are controlled by the logistics provider.

Cash on Delivery and Prepaid Orders

  • Cash on Delivery (COD) is available only for eligible orders above ₹250.
  • A ₹50 COD charge applies.
  • COD availability depends on the delivery PIN code and courier serviceability.
  • Please keep the payable amount ready where applicable.
  • COD orders may be verified before dispatch, and we may contact you to confirm the order, address and delivery availability.
  • COD orders may be converted to prepaid where the option is operationally available.
  • International COD is not available.
  • Free-shipping offers, when applicable, follow the conditions displayed at checkout.

International Delivery

  • The minimum international order value is ₹5,000.
  • International COD is not available.
  • International delivery timelines vary by destination.
  • Customs clearance, import duties, local taxes and destination-country requirements may affect delivery and any applicable charges.
  • International orders are not eligible for returns.
  • Please provide a complete international address and reachable contact information.

Order Cancellation and Address Changes

  • Please contact Customer Care immediately after placing an order if a correction is required.
  • Cancellation or address correction is subject to the order status and operational feasibility.
  • Once dispatched, the delivery address or contact number cannot normally be changed.
  • A dispatched order cannot be rerouted to another address through informal communication with the delivery agent.
  • Refusing a dispatched parcel may result in an RTO and the applicable charges described above.

For refund and cancellation timelines, please refer to our Return Policy.

Invoice and Discreet Packaging

  • Orders are packed carefully.
  • Lingerie and personal products are sent in discreet external packaging, without unnecessary product descriptions.
  • Orders include a valid invoice as required.
  • Please retain the invoice, packaging and product tags until you are satisfied that your complete order is correct.

Before You Contact Us — Keep This Ready

  • Order number
  • Registered mobile number
  • Tracking or AWB number
  • Screenshot of the tracking status
  • Photos of the parcel
  • Continuous unboxing video, where relevant
  • A short explanation of the issue
  • Date and time the issue occurred

We're Here to Help

Reach out any time — our team is happy to help with tracking, delivery questions or a delivery concern that needs attention.

Toll-Free 1800 102 2151
Customer Care Hours Mon–Sat, 10:00 AM–2:00 PM & 2:30 PM–6:30 PM
Closed 2nd & 4th Saturdays, Sundays & public holidays
Email customercare@naiduhall.net.in
Call Customer Care Email Customer Care Share Evidence on WhatsApp Track Your Order Read Return Policy

Please use WhatsApp only to share photographs or videos we have requested, and include your order number with every message.

Stay Connected with VNH Naidu Hall

Instagram Facebook YouTube
Return Policy Store Locator Track Your Order VNH Naidu Hall Home

Frequently Asked Delivery Questions

Orders are generally dispatched within 5 working days. During sales, holidays or unusually high demand, dispatch may take up to 7 working days.

After dispatch, delivery generally takes 3–5 working days for major cities and 5–15 working days for other serviceable locations.

Tracking details are shared through your registered mobile number or email once the order is dispatched. You can also use our order tracking page. Tracking may take 24–48 hours to show the first update.

Tracking can take 24–48 hours to update after dispatch. If it remains unchanged beyond that, please contact Customer Care with your order number and AWB number.

Once dispatched, the delivery address and mobile number normally cannot be changed due to courier and security restrictions. Please contact Customer Care immediately if the order has not yet been dispatched.

We request that you do not share the OTP for a parcel left at a gate, doorstep, reception, security desk or with an unauthorised person, as this can make a later missing-parcel claim difficult to investigate.

Share it only after you or an authorised person has physically received the parcel in hand. Never share it over a call or by message beforehand.

Check with family members, building security or reception first, then contact Customer Care immediately with your order number, tracking number and any details of OTP or call interactions. We will investigate with the courier partner.

Refuse the parcel, do not share the OTP, take photos or a short video where safe, and contact Customer Care with your order number.

Check whether your order was shipped in multiple parcels, then contact Customer Care within 24–48 hours with your order number, unboxing video and clear photographs.

Common reasons include an incorrect or incomplete address, an unreachable mobile number, unavailability during delivery attempts, refusal of the shipment, or a location the courier could not access.

Yes. A ₹99 reshipping charge applies when a parcel is returned due to an incorrect address, incorrect contact details, customer unavailability or refusal. Refunds are not offered for customer-caused RTO orders.

Online orders cannot be returned or exchanged at our physical stores. All online returns and exchanges are handled through Customer Care as per our Return Policy.

Yes. Orders with multiple products may ship in separate parcels with separate tracking numbers, sometimes on different dates, as items may be fulfilled from different facilities.

Yes, international orders are accepted. An initial international shipping and transit charge of ₹5,000 applies. This is an estimated shipping charge and may not be the final amount. If the actual shipping cost is higher, our Customer Support team will contact you personally to explain the additional amount and collect the balance before processing the order. International COD is not available, delivery timelines vary by destination, and international orders are not eligible for returns.

Call our toll-free number 1800 102 2151, email customercare@naiduhall.net.in, or share requested photos and videos on WhatsApp at +91 97910 81939. Support hours are Monday to Saturday, 10:00 AM–2:00 PM and 2:30 PM–6:30 PM.

At VNH Naidu Hall, every order is prepared with care. Your cooperation in providing accurate delivery information, remaining available during delivery and sharing the OTP only after receiving the parcel helps us serve you safely and efficiently.

Returns and Replacement Frequently Asked Question 

Our return policy is designed to be hassle-free for all eligible products. The product should be in its original packaging with all tags intact, and it should not have been used, washed, soiled, or damaged in any way. For hygiene purposes, we do not accept returns on panties, shapewear and hosiery products under any circumstances, unless there is a product damage. In such cases, we request customers to provide an unpacking video to support damage claims.

To initiate a return or replacement, please contact our customer support team for assistance during business hours on business days. Returns or replacements must be initiated within 15 daysfrom the date of delivery. Requests made after this period may not be accommodated.

Our customer care executives are available to help you from 9:30 AM to 6:30 PM, Monday to Saturday. Please note that we are closed on the 2nd and 4th Saturdays, all Sundays, and government holidays.

 We sincerely apologize for any inconvenience caused. If you receive a defective product, the wrong product, or the wrong size, please contact our customer support team within 48 hours of receiving the product. To validate that the damage occurred during our dispatch and not by the customer, please provide an unpacking video or any supportive evidence. We will arrange for the correct product to be sent to you or initiate a replacement or refund as per your preference.

Yes, you can cancel your order by contacting our customer support team with your order details. If the order is cancelled before we ship the products, we will provide a full refund. However, if the product has already been shipped and you request a cancellation, we will deduct a nominal charge of Rs 49 for shipment. The balance will be refunded once the returned product is received and inspected.   

Refunds are typically processed within 7-10 business days. However, the actual time may vary depending on your payment method and bank processing times. If your refund is not reflected in your account after 10 business days, please contact our customer support team for assistance.  

For hygiene reasons, certain items such as panties, shapewear, and hosiery cannot be returned unless there is a manufacturing defect. In such cases, we request customers to provide an unpacking video to support damage claims. For other products, you can return items that have been tried on for a fit test, but they should not have been used beyond trying, washed, elongated or damaged. All original tags and packaging must be intact. 

Yes, we understand that sometimes only a part of the order may need to be returned or replaced. Our customer support team will assist you accordingly. We offer a one-time replacement for eligible products. However, we do not encourage returns or replacements more than once as it may create billing errors and incur additional costs for us. If you encounter any issues after the replacement, please contact our customer support team for further assistance. 

If you mistakenly return the wrong product during a replacement, the process will involve four shipping charges: sending the wrong product back to you, picking up the correct product, sending the replacement, and the initial shipping cost to us. To avoid incurring these charges, please double-check that you are returning the correct item when the returns are initiated from our side. This includes ensuring the correct item is handed over to the pickup partner. This ensures a smooth and cost-effective return process for both parties involved. Based on complexities, we may charge or deduct shipment costs involved in special cases. 

One-day hyperlocal delivery is not automated and is exclusively available within Chennai. To request this service, please call our customer support during working hours on working days. The feasibility of arranging a local delivery through Dunzo or Swiggy will be determined based on availability and feasibility. The cost of hyperlocal delivery is borne by the customer and will be confirmed by our customer support team.

No, online orders cannot be returned or exchanged at our offline stores. All returns or exchanges must be processed online by contacting our customer care executives.

We do accept returns and replacements for international shipments. However, customers are responsible for any return and replacement shipping costs incurred. Additionally, the forward shipping charges are non-refundable.

You can contact our customer support team via email, phone, or live chat. Our contact details are available on the Contact Us page. Yes, gift items can be returned. Please provide the order number or the email address used to place the order when initiating the return.

Shipping Disputes and Solutions

You can track your order using the tracking number provided in your shipment confirmation email. If you need further assistance, please contact our customer care team with your order number and tracking information.

Shipping times can vary due to factors such as weather, customs, and peak periods. Please check your tracking information for updates. If the delay extends beyond the expected delivery time, contact our customer care team with your tracking number for assistance.

Please check with neighbours, building management, or your local post office first. If you still cannot locate the package, contact our customer care team. Be prepared to provide your order number, tracking information, and any notifications you received.

Tracking information can take 24-48 hours to update. If the tracking number is still not working after this period, please reach out to our customer care team with your order number and tracking number for further assistance.

Please contact our customer care team with your order number and a photo of the item received. We will verify the mistake and arrange for the correct item to be shipped to you promptly.

Please take clear photos of the damaged package and item, and send them to our customer care team along with your order number. We will assess the situation and arrange a replacement or refund.

To verify your order confirmation and confirm if the item was included, please review your order details. If the item was indeed part of your order but is missing, kindly contact our customer care team immediately. Provide them with your order number along with a video of unboxing the product and a photo of the received items. We will thoroughly investigate the matter and work to resolve the issue promptly.

If your order hasn’t shipped yet, our customer care team can update the address for you. Contact us as soon as possible with your order number and the correct address.

If your order has not yet shipped, our customer care team can assist you in canceling it. However, once the order has been shipped, we are unable to cancel it. Upon receiving the product, please contact us immediately with your order number to initiate the return process for a refund, particularly if you encounter fit issues or have any other valid reasons for the return.

This can occur due to incorrect address or delivery issues. Please contact our customer care team with your order number to verify your address and arrange for reshipment.

If the return is due to an error on our part (wrong item, damaged goods), we will cover the return shipping cost. For other returns, please contact customer care for details. Be sure to include your order number and reason for return when contacting us.

Visit our Returns page for detailed instructions. Ensure the item is in its original condition with tags intact. Contact our customer care team for a return authorization and shipping label, and include your order number in all communications.

Once we receive and inspect your return, refunds are processed within 5-7 business days. You will receive an email confirmation when the refund is completed. For more information, contact customer care with your order number and return tracking number.

We do offer exchanges for different sizes or colors of the same item, subject to availability. Please note that we can accommodate such exchanges only once, as multiple changes would incur additional shipping costs. To initiate an exchange, kindly reach out to our customer care team. Please provide your order number along with the details of the item you wish to exchange. They will assist you accordingly.

Please contact our customer care team with your order number, a detailed description of the fault, and photos of the faulty item. We will verify the issue and arrange a replacement or refund.

If your package is confirmed lost by the carrier, we will resend your order at no additional cost or issue a refund as per your preference. Contact our customer care team with your order number and tracking information for assistance.

We cannot guarantee a fast shipment; however, if your order hasn't been shipped yet, please contact our customer care team to inquire about the possibility of expediting the shipment. They will guide you through any available options and provide the necessary details. Please note that additional fees may apply. Ensure you provide your order number when making the request.

Sale items cannot be returned or exchanged for other products due to their discounted nature. However, if there are any special conditions you would like us to consider, please reach out to our customer care team with your order number. They will assist you accordingly.

As soon as the return is initiated you will get an email within 24-48 hours with the tracking number for your return shipping method. For further assistance, contact our customer care team with your order number and return tracking number.

Yes, you can. reach out to our customer care team with the order numbers of all items being returned. Please include the return slips from each order in the package to ensure proper processing.